PlanMyLift Support

We normally reply within two business days.

Where is my workout data stored?

Workout history and settings are stored on your device. When private iCloud sync is available, Apple syncs eligible app data between your devices. Dorji Labs does not operate a PlanMyLift account or server-side workout-history database.

Why is Apple Health not showing recovery?

Recovery is optional and needs permission for sleep, HRV and resting heart rate. PlanMyLift only shows readiness when enough recent information is available from at least two signals. Check Health access in Apple’s Settings or Health app. Raw readings remain on your device.

Does PlanMyLift work offline?

Workout logging, saved programs, session assessment, strength scores and load suggestions work on-device. Understanding a new free-text custom request may need an internet connection unless a compatible on-device model is available.

How do I cancel or manage Pro?

Open Settings → your name → Subscriptions, or open the App Store and tap your profile picture → Subscriptions. Deleting PlanMyLift does not cancel a subscription. Apple handles refunds at reportaproblem.apple.com.

How do I export or delete my data?

Use Data Export in the Profile tab to export your records. Delete programs and logs inside PlanMyLift to remove them from the app and iCloud sync. Deleting the app removes local copies; iCloud app data can be managed in Apple ID → iCloud → Manage Storage.

The AI coach is not responding

Check your connection and try again. If the secure cloud service is unavailable, PlanMyLift may fall back to supported on-device planning. If the issue persists, email us with the approximate time and the error shown—without including sensitive personal or Health information.